Starting The Customer Journey, Advice & Guidance

This section contains information, courses and learning resources relating to Starting The Customer Journey Advice & Guidance. In order to access these courses you will need to create an account.

If you wish to enrol on this course, please email the SW inbox: SW.Trng@dudley.gov.uk and we will issue you with an enrolement key.

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Skills for Care produced material to support learning and development in relation to the Care Act 2014.  This course provides detailed knowledge of the requirements for Assessment and Eligibility in relation to the Act taken from their materials.  It is essential that you complete this course before attending the full day workshop on Assessment and Eligibility, as the knowledge in this course will be assumed.